Patrick May

Review of Orem Mazda

My wife purchased a brand new Mazda 3 from this de...

My wife purchased a brand new Mazda 3 from this dealership a few years ago. The door latch recently came unhinged on the driver door interior, preventing me from being able to open it from the inside. When I called to see if they would fix it, they wanted to charge me $60-$150 for 30 minutes or less of work. I see plenty of evidence online that this is a common problem, however they acted like it was somehow my fault. If this were a good dealership, they would take 15 minutes to keep a happy customer. Guess I'll use YouTube to fix it myself...