Don't do it!!!! paid for a Kool Grill Cooker VERSI...

Don't do it!!!! paid for a Kool Grill Cooker VERSION 2 with Domed lid and received a obviously returned Kool Grill with built in rust, and fatty deposits, DEFINITELY not new. This was a special present from my wife for Christmas and she is heartbroken. We could have got the Kool Grill in Australia for $95 and it wouldn't have been second hand. She has already been onto the company. 21/12 Rang and negotiated a discount to keep the current one. We accepted, pulled it out of the box, and it is missing the battery springs! They "will ring us back" Will be ringing Consumer Affairs today. GRRR UPDATE: Just spoke to an AMAZING Customer Service Person, I'll call her "Christmas Carol". For the first time, someone in the Company cared. Just hoping the promise stands. Will update.