Laura BG

Review of Modesto Toyota

I grew up in Modesto and my family and I have alwa...

I grew up in Modesto and my family and I have always steered clear of this dealership when we buy new cars. My mom loves their service department so after you buy a Toyota from somewhere else, feel confident you will get decent service then. First, the sales process always feels like they're trying to get one over on you. We had a pleasant experience on the lot but once we went inside to talk numbers, the shadiness went into full force. I can see through all of their gimmicks typically and when I say something that's contrary to what they're saying, they back down real quick. My day job is heavily focused on numbers so I don't like it when people try to lie to me and act like I'm unaware. We got our car appraised by another dealer and had that to negotiate with, and Modesto Toyota actually came back with a higher price (after they low-balled us). I'm pretty methodical and don't like to rush into things, so the salesperson definitely didn't like that. "We'll give you this price right now." I wanted to research other dealers and see their prices before I committed- maybe they're not used to this. We then learned about the Costco auto program. PEOPLE IF YOU'RE BUYING A NEW CAR- GO THROUGH COSTCO. WE'RE SAVING A COUPLE GRAND DOING THIS!!! Even if you don't have a membership now, it is well worth it to pay the $55 to save $2-3K. And I think this is why we aren't getting the original attention we got before- there's not as much incentive to sell to us when you're commission is lower. We've been waiting a month to find our car or get it built. We got it all set up to order it with all of our desired details and 2 weeks later, the request still hasn't been submitted. This is incredibly frustrating because it takes 6-8 weeks to get the final product. We are now pushed back to after new years. We wanted to take the truck to the snow after Xmas, but now won't have the truck in time, so won't be able to make that family trip. To wrap up my story, we contacted Costco and were routed to another dealership. My dad tried buying a car from Modesto Toyota a few years ago and got so fed up he ended up driving to the bay area and buying it at Dublin Toyota. We would really like to keep our dollars local but when a dealership is as bad as Modesto Toyota, we are forced to go elsewhere.