Cindy Voss

Review of Johnny Carino's

Horrible customer service - mediocre food. After ...

Horrible customer service - mediocre food. After 30 minutes, asked waiter to check on salads. Delivered about 10 minutes later. Asked to talk to manager after noticing table next to us (who had arrived 15 minutes later than us) got their entrees. Manager said food takes 14 minutes to prepare and ticket had only been in for 15 minutes. Basically, server did not turn in the ticket. After discussion, manager agreed to comp the wine and offered dessert. We declined dessert for wine and discount on bill. When bill arrived, the wine was taken off bill did not have discount applied. Manager said he could not do it. We said we would not return - he did not seem concerned. If the server would have apologized or at least admitted his error, it would have meant a lot but he did nothing.