Riya Shah

Review of Toyota of Tampa Bay

I am having a very hard time with this dealership....

I am having a very hard time with this dealership. I financed a Toyota Corolla a year ago which I planned to sell to the Toyota of Tampa Bay since I was moving out of the country. Firstly, I was given a good offer and was told that the equity check would be given to me on the spot, since I was selling the car just 2 days before leaving the country (mind you, I confirmed this multiple times). I decided to make an appointment to sell the car with a specific salesperson but they messed up and my salesperson was not even working on the day I was selling. After that, he allocated my paperwork to someone who did not know ANYTHING about selling cars. I was very skeptical but had not option since I had no time left. I was then told that the check would arrive in 3-4 weeks. I was also told that I would not be liable for any more monthly payments after that specific date but I am still getting emails from the financial institution. After all this, my friend decided to go to the dealership personally since she was told that my check was ready and she had to come pick it up. Not only the person she spoke to was not there, they did not even have a check. She had to speak to 3 different people just to get the status on the check. I am very disappointed at this dealership for having inexperienced salesmen and having very poor customer service. Would not recommend selling financed cars here.