I ordered some shirts from this company. They are ...

I ordered some shirts from this company. They are supposed to be our promotional partner. I received an email from them acknowledging my order, but it did not say they were out of stock and the shirts were on back order. I never got a call from anyone or any other notification. Their rep on our account does not return phone calls (2). The person I spoke to on the phone today told me they were on back order and then said they arrived Sunday. Sunday? They then needed a week to ship them. All they had to do was embroider the shirts, but the service rep said they had to change the tags and QC the shirts. How long does it take to look to see that a shirt is ok? I cancelled the order and for a few bucks more will use my local vendor and have the shirts before I would have received these from this company.