Don't bother with the online check-in as it makes ...

Don't bother with the online check-in as it makes no difference and they don't pre-allocate your room! Check in was a full repeat of all information already provided and we were told one of our rooms wasn't quite ready but they would prioritise it.....when we followed up 2 hours later we were then told the people in it were having a late check out and it wouldn't be ready until 5pm!! As a Silver Accor member this service is not priority service and just not good enough. They did try to make good with a bottle of bubbles but still disappointing. My friend who is not an Accor member didn't have to repeat her checkin process - was done in half the time and straight into her room! Very frustrating! Not sure what I pay the membership for if the non members get better service. Hotel rooms are very tired. Overall we enjoyed our stay, for the most part staff were great and the food was all good. But I didn't find this a 5 star experience - we've had higher quality service and rooms in other Denarau resorts at a much lower price. Don't expect true Sofitel quality at this one.