Just returned from a stay at this resort. My first...

Just returned from a stay at this resort. My first night with them was not very impressive, the room I was assigned was improperly prepared and not cleaned properly. I was met by a heavy urine smell in the bathroom; a spotty mirror in the bathroom and backed up sink. Not to mention a stained bed skirt that made me feel like the room sheets were not changed. The balcony door was covered with smudges and clothing left on the balcony by the previous occupants.
One good thing was that the manager responded quickly to our complaints and had house keeping come in to try and clean the bathroom better and remove the smell, that was not successful by the way. He also made sure to request a new room for us in the morning.

To make thing worst once we were switched some of my property went missing and though I filed a complaint with the security officer, I was not staying long enough to get any results about my missing articles.

What was surprising was that no one from the resort offered to refund or give any type of complimentary services to apologize for their lack of quality of their establishment. I was truly disappointed in the quality of the presentation and service. The mildew in the bathroom made me feel filthy when I had to go into the shower and around the sink was not sanitary to me. The toilet tissue roll holder looked like it was rusted and hidden on the side of the toilet bowl which meant you had to literally reach far between the toilet and the shower to get tissue. YUCK!

The beds had low quality mattresses and bed decor for the prices they charged per night. The pillows were basically flat and small. For a paradise destination this place SUCKED! I had the displeasure of being there during Spring Break and had to deal with drunk high school students from the U.S who were drinking nonstop and spitting in the halls along with having relationships on the beach during the evening hours, if you know what I mean...GRAD CITY needs better supervision of these kids. They should also be kept to one side of the hotel or guest need to be notified that students will be on their floors and given some type of reimbursement to deal with them.

The food was okay but not a lot of authentic Bahamian dishes for the those of us that want to experience cultural dishes. I also felt like there wasn't enough to entertain me during my stay throughout the day. I can go on about the taxi service and pricing but to keep it brief, this resort has to do much more to impress me.