M Halkini

Review of Gateway Chevrolet

We had two different experiences with Gateway. Our...

We had two different experiences with Gateway. Our first experience involved a lot of waiting to the point where we had to leave because we had visitors coming to our house. They promised that they would have the car ready and papers ready to be signed but we still had to wait. In addition, we left at one point after we were told that there was nothing they could do for us. Fine by us but minutes later as we were driving out of the lot we got a call from the finance manager and baited us to come back to work on the deal. We put in our negotiation costs and they said they'd work with it. We went back the next day, expecting to have the car ready to go and all we needed to do was sign the paperwork. We finally drove off the lot with our new vehicle but only to get a call back in a couple days telling me that there was a hiccup in our deal, that I would have to be paying a higher interest rate. Fine, if you're not going to give me the deal I signed for, then I'd like my trade in back. I ended up getting a call back from the General Manager who offered that the dealership would figure out a way to keep my deal going, meaning they had to pay for part of what they promised me already. Overall experience: a struggle, about walked away but the owner made it right in the end.

Second experience: My fiance kept high hopes that since Gateway Chevy made it right that he would be getting a good deal too. He gave them the benefit of the doubt BUT only lasted until they realized they "missed" "overlooked" something after they promised my fiance a good deal and even letting him take the vehicle off the lot and making us think that there were no issues like the first time. In their words, "they weren't told that the trade-in was under a leasing option," which is not true at all. They were told up front that the current vehicle was a lease and wanted to find a way to trade it in to get a finance loan. In my opinion, the sales guy was gunning for a quick sale possibly for his own commission because as of today he will be on a one week vacation. After driving the new vehicle for a couple days, they call my fiance to tell him that he would need to return the truck because they didn't realize that the trade in was a leased vehicle. As a repeat customer, I'm absolutely disgusted that this is a common practice by this dealership. Why let your customers leave with their "new" vehicles without knowing for sure that the deal is sealed? Two times this has happened to us. Not right at all. I wouldn't have rated them with any stars but it won't let me submit my rating without a star, so I only gave them one. In protest.