We have been staying at this hotel for years but t...

We have been staying at this hotel for years but the quality has been declining. This last stay we arrived late after a long drive and bad traffic. There was no one at the desk but a phone and a sign to call. That phone did not work. I called from my cell phone and never got an answer after 5 minutes of ringing. Once we finally found the desk clerk, who was outside smoking and on her cell phone, she insisted on charging us again for the stay even though we prepaid when we made the reservation. I have yet to argue with the manager about that issue. They have also removed the towel rods from the bathroom so there is no place to put your towe while you shower other than the top of the toilet. That is not my preferred place to put the clean towel I plan to use.