Paul Faucher

Review of Herb Chambers BMW

We have had multiple bad experiences here since pu...

We have had multiple bad experiences here since purchasing our BMW 4 years ago but it wasn't until our last service that warranted a 1 star review. The service advisor was adequate and we had no issues. He sent over a quote of work to sign off on and we did. When our service was complete we picked up the car and headed to the cashier. This is where we had an issue.

The cashier did not acknowledge us and upon checking out the price was ~$6 off. I asked why and the cashier said the quote was wrong. Knowing that it is not legal to bait and switch a price, out of principle, I asked for the original price. We were polite and courteous and we were immediately met with resistance and hostility. He said that is the price we are going to pay. I simply stated that we would only pay the agreed upon price and if there was an issue, get a manager. He proceeded to yell across the service floor, embarrassing and shaming us, by saying to the service advisor we were asking for a discount and that this customer was asking for "only $5 off the price." It was rude, unprofessional and unnecessary.

The service advisor immediately helped us, agreed with us and moved on. The cashier still finished with an attitude, did not acknowledge us and ended our transaction.

I honestly expect, at the least, SOME respect when dealing with a mistake made by the dealership. Considering we will be in the market of purchasing a new vehicle next year, I can assure you we will not be returning to any Herb Chambers dealerships. Having bought automobiles at Colonial, IRA and Lexus of Watertown, we know there are several options for us that will treat us courteously and with respect.