Lookout from observatory is magnificent. The reaso...

Lookout from observatory is magnificent. The reason for one star is the nasty people working in this most amazing skyscraper. What a contrast! If you choose between the two, Empire State or World Trade Center, go for the Empire. You'll feel human there.
The woman standing by the first entrance (the front ground level entrance where you pay) was beyond nasty. She kept on yelling and screaming!! And her attitude... whew! Nobody smiles to you (besides for the guy by the first elevator before going to observatory.)