I don't think I've ever had a positive experience ...

I don't think I've ever had a positive experience with Vistek. Prices are the highest on the continent, staff are uneducated and reluctant to help, they never have the things you want in stock, the shipping costs with online orders are insane, and they don't price match.

The website is also useless. The search function doesn't provide accurate search results, the posted stock levels do not reflect actual stock levels, and just like the in-store staff, the web-sales phone support personnel can't be bothered.

Buying anything in-store (specifically the Mississauga location) takes at least 45 minutes. Per item. Even if you already know exactly what you want. If you need to visit the store, pack a lunch. I always find it humourous (and frustrating) that the staff check the stock for their own store by visiting the publicly available website and struggling to use the search function for the item you've requested (which invariably is something they've never seen or heard of in the store).

That being said, sometimes I'm caught with short notice and forced to buy from Vistek. I imagine this describes most of the clientele that keep the business afloat.

Bottom line: plan ahead and buy from anywhere else. Most of the time, it's cheaper to shop online at B&H, pay the exchange rate and the premium for international shipping and duty.