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Gary Williams

4 years ago

Only 2 days into our first foray into retirement t...

Only 2 days into our first foray into retirement travel, our Chevrolet truck broke down in the evening (purchased used so no warranty). Not knowing much about newer cars and trucks (especially diesels) we expected to end our trip and spend a considerable amount of money, just to make it home. Dan Long contacted me the next morning and asked some questions concerning the truck and told me he would get back to me soon. About an hour later he called and said we did not need a new engine and he could have it fixed that day. When we arrived to pick up the truck, we were told that the shroud protecting the injector wire on 2 cylinders had frayed and caused the problem. My worries were that it could happen later on in our vacation. He said that the technician had checked all the others and these 2 were the only bad ones. Then he told us to "have a nice trip. Enjoy yourselves".
Our trip was 7 weeks and we drove 9100 miles zig-zagging across the country. The repairs worked and the service.....we have heard all the disaster stories about shops taking advantage of out-of-state customers. Not so at Jerry Seiner. Honesty and integrity seem to rule there. Hats off to them for great service and treatment.

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