We stayed at the Lodge at Vail in a studio room. V...

We stayed at the Lodge at Vail in a studio room. Very nice room set up, full kitchen, balcony, and fireplace. The ambiance was lovely. The location was great. The hotel is situated in the center of the village. This room had a Murphy bed which was very comfortable. The room was nicely appointed. I had previously asked for non feather pillows to be available in my room upon making my reservation. Upon checking in and arrival the requested pillows were not placed in my room. I only received them after having to request them again. I noticed various other inconsistencies in communication during our stay. When I inquired about using the fireplace. The front desk staff mentioned that a hotel staff member was only permitted to start a fire in the room s fireplace, and that we would need to call the front desk to do so. When I requested a hotel staff member to do this task, the staff member assigned to assist us mentioned he was not familiar with how to start the fire. So we ended up doing it ourselves instead. he actually mentioned he had never done this task before. The restaurant was only open for breakfast. The restaurant offered alfresco dining. The service was good. The omelette and cappuccino were delicious. I had made a previous reservation on open table for a late breakfast that morning. During the early morning of my reservation I received a call from the restaurant manager informing me that they could not accommodate my reservation because the restaurant was going to be closed for a private event. He did offer me a discount on my bill if I came in earlier. Each morning a self service coffee station was available in the lobby and with flavored water in the afternoon. With regard to food and drink pool service while my husband and I were relaxing at the pool there was no assigned staff member to take a lunch or a drink order. I had to call the the front desk to retrieve a staff member to do so. It took about 20 minutes for someone to assist us. When our order arrived the wait staff had to go back to the kitchen to bring back the condiments that accompanied my burger. My food was already cold when she returned. The concierge was not available to assist me the next morning after checkin because she only was scheduled to work part of of the day. This was on a Saturday morning. Another complaint and concern was that during our last night of our stay the hotel fire alarm went off three times during the the late hours in the night and again in the early morning hours. Each time the alarm staying on very loudly and long enough to make for a very unsettled sleep. There was an all clear intercom announcement after it went off the first time. No other announcements after it went off the other two times. When I inquired at the front desk on duty the next morning there was no explanation as to the cause. In their response one staff member did not seem very cordial not offering any explanation as to the nature as to why this occurred. For a 5 star accommodation, I would have expected this place to offer a more improved service and restful experience. Unfortunately it feel it fell below my expectation. I might consider returning to the hotel in the future. Based on my experience during this stay I am undecided. There were many nice things about the hotel s ambiance and location, but also a few items which I can t ignore as not making my vacation stay all that I would have expected.