Great customer service. Had to come back early on ...

Great customer service. Had to come back early on a flight, CSR explained the policy in a structured fashion, looked up potential flights that would work within my parameters (dates, length of travel, and cost) and provided a cost breakdown for me. Made changing the flights effortless on my part. Would use this service again. Didn't have to wait long for a CSR. Unfortunately, like all other airlines and booking services, the cost of changing flights is quite high and not much can be done about it.