Cheri Donovan

Review of Villas Sol Hotel & Beach Resor...

I was taken to this resort for an epic Birthday th...

I was taken to this resort for an epic Birthday the staff at the pool were great!! The shuttle was an issue...we waited at the beach for 45 min and then walked up to the resort...Our villa was lovely but way up on the hill I waited one night again fro 40 min for the shuttle, and as I walked up the hill there he was parked on the side of the road on his phone!!! The last night we were at the resort the lights went out for over an hour at dinner time and it was the night we made reservations for the restaurant, so we went to a restaurant off site we asked the front desk to cover our shuttle to the airport instead of creating a great Customer Service experience they yelled at us and refused to hear our request!!!! The pool had a lot of loose tiles which cut our feet.