lisa raynor

Review of Universal Studios Orlando

Went for Halloween Horror Nights. We had a blast e...

Went for Halloween Horror Nights. We had a blast except for waiting in the lines. We decided not to buy the fast pass. Depending who was working the lines to let people through determined the wait times. The wait time posted was pretty accurate for all the haunted houses except for "Stranger Things". There was a guy that would let 50-100 people with fast passes through and then 10-15 w/o the pass. I told him this system wasn't working and he just walked off (great customer service). When I spoke to another employee she said it was on a ratio but she couldn't disclose what that ratio was. The guy that let so many people with fast passes through couldn't tell how many people he sent through because he was to busy talking with his coworkers that were all standing around doing nothing. We knew it was going to be a 75 min wait (what they posted) but it ended up taking over 2 hours. When a girl with a fast pass stated, "that wasn't bad that only took 15 mins", it set several people off.

Don't get me wrong if you want to pay the extra $100-$300 + for a fast pass I believe you should get in quicker than the others but a 50-100 fast pass people to 10 of the other was a bit extreme.....especially when it was not scary at all.

Other than that WE HAD A BLAST!!!