I recently brought my Honda CRV in for a Service B...

I recently brought my Honda CRV in for a Service B. I dropped the vehicle off at 8:45 and around 2 pm I was informed that the Air/Fuel Sensor needed to be replaced. They quoted me a price that of $424 over the phone, which after a quick look on the internet I discovered was being sold for $90 to $140 plus tax. Obviously a significant mark-up.

The problem was that the service attendant on the phone and in person would not provide a reason for the price and instead blamed it on the parts guy. It's unethical to charge nearly 3.5 times the retail value for such a simple part. Since I needed the vehicle the next day, I was basically stuck with paying the inflated cost. This has happened to me a few times in the past at TNT, but the price of the part was not so ridiculously inflated. Based on these experiences, this is the last time I'll be cheated and I'll be sure not to recommend TNT Honda to anyone. Is a $300 ripoff (short-term profit) really worth the loss of a customer that has been coming to your service department for close to 10 years?