Sam Setyan

Review of Glendale Dodge Chrysler Jeep

I took my Grand Cherokee in for a problem with a s...

I took my Grand Cherokee in for a problem with a shifter and a rattle from the back that I had already asked them to fix twice unsuccessfully.. I also had a Fiat with a lease that was ending. I had been told that they don't give loaner cards until diagnosing the problem. Fine, I didn't really need a loaner since I was leasing a Fiat that I would be returning shortly. Figured I'd drop off the Fiat and pick up the Jeep and go home.

The Jeep took about a week to fix. It took them three days just to figure out the problem. Fine, but after realizing they wouldn't be able to fix the car for a long time, you'd think I'd at least get a call asking if I'd like a loaner. Nope. Finally got a text the car was ready. Drove there to pick up the car and drop off the Fiat. That's where the fun began.

They told me that I couldn't drop off my FIAT. The one guy who apparently does lease returns, was supposedly so busy that he didn't have the 10 minutes to do the simple paperwork so that I could drop off one car and go home with the other. I've dropped off 11 leased cars at the end of the lease, not once did I have a problem. But this place is just that special. Not surprisingly, the rattle was not fixed in the Jeep either. I will not use this dealer for any reason whatsoever.