Worst experience ever! DO NOT USE. Spoke with a la...

Worst experience ever! DO NOT USE. Spoke with a lad called Charlie about my renewal policy and his attitude stunk. Previously worked in insurance and mentioned about some information that he had wrong. He was rude and the told me he was leaving the company by Sunday so didn't care. Listen to the recording by all means RCIB, this is what happened. I also found out today that my insurance was cancelled back in November.... I called up in November and confirmed it wasn't cancelled and the person I spoke to ensured me it wasn't cancelled. Joke of a company and could of ended up in a worse position then I am.....