Waited half an hour for a call back, never happene...

Waited half an hour for a call back, never happened. Spent another hour on the phone to sort out everything I had already filled out online. I was lied to by "Ozcan" about the start time of my policy, and then they filed incorrect payment details so my bank refused the payment (they had correct details as they processed the initial payment just fine). Refused to waive any of the cancellation fees, even though I was inside of the 14 day period, and despite their errors. Avoid and stick to well known companies, even if they cost a little more