Tyree Young- Jr.

Review of City Utilities of Springfield

Recently moved into a new house (transfer) and tol...

Recently moved into a new house (transfer) and told CU that we needed the power to remain on at our former address (new rental). Unfortunately, the power was turned off?!? Followed protocol with contacting customer service (before and after) and any/every option begins and ends with more money. An emergency fee (of $30 restores) could be paid and someone could be here between now and 5/6pm. Services could be restored tomorrow (no emergency fee), but there s a transfer fee ($20) .
There s some odd job work to be done at this residence and power is necessary, but geez! If this is how they value my business and appreciate my loyalty, I d hate to see how they treat their enemies.
Business is business, but good business begets loyalty.

Thanks CU! You ll always get a buck!

V/R,

TY