Sparky Wilson

Review of Miller Auto Plaza

We bought a 2014 dodge charger from miller about a...

We bought a 2014 dodge charger from miller about a month ago. We are so happy with the car and outstanding service that we got, and Daniel Schlichting our salesman was great to work with. Miller has earned my business for years to come.

Sadly, i'm having to edit this review and change my rating after there was a major problem. In the middle of May I started getting parking tickets for the car i traded into miller in the beginning of April. It was 4 tickets totaling $240, and it was out of state. I called the number on the tickets and they said that since i was the registered owner, the tickets came to me, and it was up to me to prove that it wasn't my car at the time of the tickets. I called Miller and they claimed that it takes 60 days to transfer the title, so they did nothing wrong and the manager said "well, what do you want me to do about it?"
Next was the first hearing by phone, where I had to wait by my phone for 5 hours for an attorney to call, meaning I had to take off a day of work. The bill of sale wasn't good enough, they wanted a certified copy of the title history of the car. So, I had to take off another day of work so i could go up to the DMV for the required documents. Once i got there they gave me a 4 page application, and said i would need to mail off for it. So, I mailed them my 10.00, and my 4 page application for a certified copy of the title history. Last week i got the papers and emailed the attorney the documents, and then had to take off another day of work to wait by my phone for 5 hours for the attorney to call so i could have my case dismissed. All in all i had to waste 3 days of my time and a considerable amount of effort for a car I didn't own, and was traded to miller. I also did a little research while at the DMV and found out that miller should have put a hold for resale on the title , and had they done this the tickets would have never come back in my name. According to the DMV they have 10 days to do this after i trade in the car, so after all it was millers fault the tickets came back in my name.

After my last hearing on the phone i called miller and talked to the general manager, explained what i had been through for the car that was traded to them, and asked how they were going to make this right with me. Their response was to offer a free oil change! I live over an hour away so the gas to drive there would cost more than the oil change itself. That's what my time is worth to miller, nothing. Chance the general manager also had the nerve to say "you should have called us sooner" My counter offer was to turn them into the DMV for not doing what is required of them by law, change my review to reflect how they do business after they cash your check and there is a problem, and to not ever spend another dime there again. Looking back I'm very sorry I gave them my money.

Update 3: I had some warranty work done on my charger, and while looking at my papers i noticed that miller started the extended warranty on the date of purchase, not when my factory warranty runs out, cheating me out of 10 months worth of the warranty i paid almost 2k for. I'd call to complain but i would just get the run around again. These people are a bunch of crooks, plain and simple.