Dan Moomaw

Review of Mercedes Benz Autobahn Motors

Autobahn Motors is by far the worst MB dealership ...

Autobahn Motors is by far the worst MB dealership in the Bay. Unless you want to buy a vehicle directly from their inventory they don't put any effort in for you. 3 years ago, I tried to special order a vehicle through Autobahn. The deal they offered was compelling and the sales staff was friendly. I waited patiently for 3.5 months for my vehicle to arrive. Every month I checked-in on the status and was told that things were progressing normally. At the end of the waiting period no car arrived. After multiple phone calls, I was finally informed that a mistake had been made and the car was never ordered. I received no apology and no attempts were made to make the situation right. They did offer to place another order, but than had the audacity to make me put another deposit down. I took my business elsewhere.

Fast forward to the present, and I am car shopping again. Thanks to the beautiful redesign, I decided to give Autobahn a second chance. As before, I will be special ordering to get the vehicle I truly want. Even so, it is still necessary to drive a vehicle before you place an order for one. You have to figure out if you actually enjoy driving it or not. After finding a C63 sedan in Autobahn's inventory and setting up a test drive appointment, I drove up to Belmont only to be told that they don't test drive AMG vehicles. One has to start paper work first (basically buy first, test drive second). If this was actually the policy it should have been made clear before setting up a test drive appointment. Naturally, though, this isn't really their policy at all. I'm not sure if they didn't want to be bothered to pull the car out for a test drive or if they didn't believe a thirty-something could afford an AMG (ridiculous, this is Silicon Valley), but regardless of the reason it shows that they simply don't care unless you are buying a car that day. As before, the sales staff was great, but the GM is incompetent and Autobahn continues to be run poorly.

I have owned multiple new Benzes, but I can't give Autobahn another chance after this. They just don't treat people well and only care about making sales numbers for that day. That might be fine for a Toyota dealership, but MB should be better. Basically ALL of the other Benz dealers in the Bay at least pretend to care.