Have finally reached someone after the third call,...

Have finally reached someone after the third call, the employee has just hung up when I just picked out the application number (PDF opened so not even needed 5 seconds !!) The lady was probably too long, then have spoken with the Auflegzeichen. Absolutely unprofessional employee and probably did not mind to do her job. If you call this number for money, it would be nice if one of his concerns is helped ..