I was scheduled to have an appointment for an esti...

I was scheduled to have an appointment for an estimate with Power yesterday (10/16/12) at 4:30. The appointment was made last week because THEY CALLED ME and asked to come and give an estimate. On Monday night, I received a call saying I needed to confirm the appointment; it seemed like a waste of my time, but I thought, ok, I guess I'll just try to do it as a courtesy to them, even though I feel like they should be the ones trying to make things easier for me. So I called yesterday morning. First I had Jeff, the founding partner, assuming that I have nothing better to do than sit here and listen to him yap: "While I have your attention, let me tell you about a few of our recent accomplishments..." The arrogance! Like his customers all have time to sit around listening to recordings of him bragging about his company! I almost couldn't believe that the guy would have the audacity to waste my time like that. Then the first actual human who answered my call couldn't confirm my appointment, so he forwarded my call to someone else... who also couldn't confirm my appointment. Then after putting me on hold, this second person informed that the people who could confirm my appointment were not available! Unbelievable! This company really thinks its customers have nothing better to do?!? I wasn't asking them for anything, I was just trying to do what they asked me to do, and they made it so difficult that I just cancelled the appointment instead.

I did have my windows replaced by Power in July 2012, and the windows themselves are fine. But I do believe at this point that they were WAY overpriced. I wish we had gone with someone else and saved thousands of dollars. I would never have called them for another estimate; I only agreed to one because they called me and told me that they were going to come and give me some sort of incredible discount. I do not trust them. The salesman Steve who gave us our window estimate was here for four hours and would not stop talking about how awesome the company is and how glad he is to work for them (with some of his personal life interspersed for good measure). He was painful to endure, but we went with them because we thought the product was probably superior. At this point, we regret choosing Power to replace our windows. This company really does put their employees before their customers, and it hurts the customers. If you are considering buying their products and services, please understand ahead of time that they really don't care about you, they only care about keeping their ranking as the best place to work. Don't let them manipulate you into signing a contract without at least getting a few other estimates. Power HRG is a rip-off. I would highly recommend looking elsewhere.