Worst Hilton experience ever! My room was not read...

Worst Hilton experience ever! My room was not ready until 7:30pm even though I checked in online and chose the option that I would arrive at 4pm. The front desk clerk blamed it on housekeeping problems. The manger offered a free breakfast but did not back up his 100% customer satisfaction. The pool area was filthy. The floors needed to be swept and mopped. The entrance to the pool was nasty. The pool area smelled so bad of chlorine, I had to leave the area because my eyes were burning badly. My daughters skin was severely irritated after getting out of the pool and her bathing suit was extremely faded. Once we finally got into our room it was not properly cleaned. The sliding glass door did not close well and it made a horrible noise all night long with the wind screeching though the door. The mountain view from the hotel was beautiful but the driveway is very steep. There is no way to walk to downtown Gatlinburg from this hotel. The driveway would be way to dangerous for people walking. I will not recommend this hotel to anyone. The front desk staff and the manager were rude and had no concern that people were upset regarding the check in process. I can not believe this is a Hilton property.