Took my 93 year old mom to the ER via ambulance......

Took my 93 year old mom to the ER via ambulance...we were moved into the lobby for 5 hours going from one room to another,,,throughout the entire stay in the lobby... This is not an emergency care .... Then they had to draw blood twice because,,,the first draw was done to early for when they actually read it!!! Then to ex Ray and back into the lobby... She already can barely walk much less having to go back and forth into different areas,,,on top of that we had to use the lobby restroom to give them a urine specium...not clean enough!!! Nobody should have to go thru this experience when they are old and sick!!! When you are told it's not an extreme emergency!!! We called the ambulance to come get her because if she falls That's All For Her!!! She's 93 ok!!! Then to be told it's not an extreme Emergency,,,after her Doctor told us to get her to the ER....what kind of bull is this????!!!! Plus she is Diabetic and had no Food ,,,,she was treated terribly and so we're several other patients that morning...and the person admitting they can't even offer and get up to get someone a wheelchair...this is the worst experience for any person to go thru..
The treatment we received was poor...my dog gets better treatment at the vet!!! There staff is never happy and they stay on there phones... And they act like you are in there space.... They should put the cameras on the staff.... This hospital has sure gone down. It's a shame that the sick and elderly or the young are not getting the CARE they deserve when they are feeling ill or are bleeding and hurting...