Poor service. Often no one in the info desk and yo...

Poor service. Often no one in the info desk and you have to pick up the phone to call them, you may wait a long time and when it finally gets through, unfriendly and impatient staff want to end your talk ASAP. I know my English is not that bad and in my college, most classmates can understand. But staff here, they pretend they can't hear you and it seems they are not well trained, the info they provide about this airport is wrong. For example, there is a Snapper bus card sold here. They tell me a shop named "RELAY" offer it but actually the staff in "RELAY" don't even know what is Snapper. I spend 20 minutes asking, shop by shop, and get that. A waste of time.
Food is awful, you don't have many choices as there are only 5 bars, all of them is fairly small, selling sandwiches and burgers, fastfood.
Don't expect too much before you set foot here. Though this is the second largest airport in NZ, the experience is really terrible in all aspects.