URGENT THIS IS A MUST READ

URGENT THIS IS A MUST READ
ISSUE HAS NOT BEEN FIXED

3rd update: I just called Kari the owner and she hung up on me after I told her the the issue has not been resolved. 11:45pm Feb 5 2020

another update:
At RMFR, the felines are always our priority. We have "resolved this issue in the best way possible for the cat in question."

February 5, 2020 11:33 pm
NOTHING HAS BEEN DONE AT ALL. NO REFUND. NO APOLOGY. NOTHING. THEY GAVE AWAY MY CAT PERIOD. AND THERE IS NO FIXING IT. I WANT MY CAT BACK.

January 2020
UPDATE AFTER 7 MONTHS: I HAVE BEEN INFORMED THEY THEY GAVE AWAY MY CAT THAT I ADOPTED AND NAMED MAMA AND SPENT 60$ ON.
2 weeks ago I called and they said she had been adopted out after telling me to come back in 5 or 6 months. How is this even right?
I have been told that I would recieve a refund in the mail and guess what, nothing. I havent recieved a dime, nothing. Not even a cat as a replacement.

To anyone wanting to adopt here, DONT. choose a different shelter to adopt from. For gods sake they literally gave my cat away.

ORIGINAL REVIEW:: I really wish I could give this zero stars.
I got a cat from this company, (being promised that it was a perfectly healthy cat) come to find out 4 days after I adopted her, that she had a severe case of ringworm and on top of it a severe urinary tract infection (UTI) (the vet said it had been untreated for quite some time).

I was informed by the company to return her to the store I had adopted her at so that they could pick her up immediately and get her better, they picked her up and later tried to tell me that I had "dumped" her back there. They told me to wait 5 to 6 months and to come back to come get mama after she was better. I checked in for months asking what her progress was and it was always the same. "WE HAVE NO INFORMATION AT THIS TIME, SHES IN A FOSTER HOME". I did everything in my power to see how she was doing, I went as far as going to the shelter to check on her and they wouldnt even let me see her.

I really wish I was making this up but its sadly the truth.

When I called the president/CEO top person of the company and expressed what had happened she hung up on me. After several failed attempts to contact her with no response and almost 6 hours waiting, she finally "had the time".

She answered and basically said well,
" you are SOL out of a cat" after me expressing that I wanted my money back for purchasing the cat she proceeded to tell me that " it was a donation".
This is not a donation if I clearly payed for the feline.
60$ is not a donation, it's a price tag. Period.

I had then proceeded to ask for a new cat in replacement and her response was totally unbelievable..." we aren't in the cat trading buisness".

It's not a matter of trading cats, it's a matter of making your wrong right. Period.

I myself have a very pricey service animal and the fact I brought the cat into my home not knowing is very frustering.

With that in mind what would have happened if my family had contracted it or my service animal?

Also when I read her paperwork it said that the cat was 3 years old, when I took her to the veterinarian they looked at me crazy and told me there no way this cat is even close to 3 years old.

I even had the top dog of chuck&Don's contact me in regards to the situation and she told me that its completely unfair to anyone including the cat.

That this is the worst customer service of any company she has handled.

I have also informed petsmart about this issue and they were completely flabbergasted, the main manager didnt even know how to respond. He stated he would not being doing anymore buisness with this company becuse they have the same issue. They are always bringing in sick cats with respiratory infections and ringworm to boot.

This says something about the person in power of the rescue.

All I have to say is that they are not in it for the wellness of the animal..all they do is take people's money and expect everything to be fine.

Thanks for reading and I hope this will caution anyone from adopting from this shelter.