Nicholas Danna-Hoehne

Review of St. Charles Toyota

The service department is terrible. I come here to...

The service department is terrible. I come here to get an oil change and it takes roughly 45 minutes. I have been sitting here for over an hour now waiting on just a tire rotation! Piece of advice for Toyota, don t tell your customers you can take care of them in a timely manner when in reality you can t. A tire rotation takes roughly 20 minutes, this is unacceptable. I purchased my car from Paula Toyota in crystal lake and even though I live 5 minutes from this location, I will be driving to that location from now on.