Peng

Review of Camelbeach Mountain Resort

Check-in: very very very confusing check in proces...

Check-in: very very very confusing check in process. You ll see multiple lines when you get there. I have no idea which line is the right line for me given that I ve already purchased lift tickets online. I m pretty sure that s the first impression a lot other people got.

Rental: Again very very very confusing process. There is a lower level and upper level just to get rental. You have to figure out which one is for which. I was lucky I got into the right line, but quite a few people got kicked out because they were in wrong line. I can feel they were very upset. There s no clear indication and not enough employee to guide us.

Rental return: Apparently if you picked up your ski from lower level you have to return it to lower level. But who would knew this if I wasn t told? How would I even know there s upper level if I got my rental from lower level?

Locker key return: Again very very very confusing process. There s separate window on the other side just to handle locker key return. Again how am I suppose to know there s separate window for this if I wasn t told about it? I waisted 30 minutes waiting in wrong line and finally when it was my turn I was told oh you have to go to window 12...

Check-in window customer service: 0 star. No greeting no communication no nothing no smile no info provided. even I said good morning, thank you etc. Is this the service you expect after you finally got your turn and after you spent 95 on lift, 45 on rental, 10 on parking and 25 on locker? I don t think so.

Covid: No hand sanitizer provided anywhere I visited. This includes checkin area, rental pickup area, locker area, cafe area, rest area.