The check in staff was completely unprofessional. ...

The check in staff was completely unprofessional. No names visible and was totally dismissed by the black girl who would not check me in. Told me that I 'came on too strong' because I said I was tired. (It was 9:30 at night) She jumped on her cell phone to call her manager while telling me that he would 'be in soon. I would just have to wait. When I asked her how long she hesitated, said 'soon' again and finally, after I asked twice more said ''maybe by 11:00' Even a call by me to Hilton Honors Customer Service yielded no help and no assurance that the quality of service would be addressed. No manager ever arrived to ask about my concerns.