So far we've been waiting 4 hours to check in. I k...

So far we've been waiting 4 hours to check in. I know they say check in isn't guaranteed until 4PM. But really, you don't have any rooms ready yet? I even called yesterday to let them know our ETA and ask for an early check in. There is zero urgency from staff and we just keep getting the same run around. Its definitely not starting off to be anywhere near acceptable, let alone good.