Caleb Morse

Review of Galles Motor Company

Took in a '13 Cruze with a check engine light. Ini...

Took in a '13 Cruze with a check engine light. Initially things went well; Took car in (with an appointment) first thing on Saturday morning. Got a call back with diagnosis after ~3 hours. Called back 20 minutes after that to ask for a compression test to determine if the car was worth a ~$3k repair. Things fell apart after that. I received no timeline for completing the test. The test was not done by the end of the day, forcing me to wait until Monday. Called multiple times Monday morning. Two times nobody picked up, even when I let it ring for more than two minutes! Eventually I got through, and the service adviser said the mechanic was about to start the test. 3 hours later, I gave up waiting and went to pick up the car as-is. When I picked up the car, the engine was not warm (which is the first step of the test I requested). This makes me think that they were dragging their feet because they didn't think that the test was a reasonable request. This is the first time I have ever felt like I was getting yanked around by a service dept.

After all that, I took the car to an independent shop. They came to a similar conclusion. But, when I asked them to perform the same test, they had the results within an hour. The car failed the test, which means it needs a new engine (implying that asking for a compression test was not unreasonable). We sold the car, and, honestly, I am happy to no longer own any Chevy products.