Angela S

Review of RESIDENCE INN MISSION VALLEY

Absolutely horrible stay! Someone' s cigarette smo...

Absolutely horrible stay! Someone' s cigarette smoke was so horribly strong that permeated my room. I had to put a towel down under the door gap to TRY to keep that horrid smell from inflaming a sinus infection that i had tackled with natural remedies, but stood no chance against that..virtually got no sleep to speak of. Had no dry bath towel this AM ( They only provided 3, one was used under the door and the other 2 were damp from 3 showers I had take for the steam to rid my nose of that disgusting odor.

Staff were so unhelpful in resolving it. They never found out who it was (though they smelled it as well) and additionally, failed to pass it on to the next shift.

Having Fibromyalgia, I am essentially highly allergic to cigarette smoke coupled with the sinus infection, it was so uncalled for!
Sleep is all I wanted and PAID FOR. It totally impacts my immune system if I don't get it and I did not consent to that with my dollars or signatures.
There is plenty they could have done!

I could not get through to the front desk at 3:30 am. Called several times.
Called back at 5:30 am and the desk clerk said he had been doing breakfast duty and was away.

He promised the GM would contact me at 7:30 to help make it right.
I confirmed asking him to ask the GM to leave a voice mail message on my cell phone in case I could sleep. He agreed.
Not only had the GM not done so, but even after having left that hotel hours ago, the "GM" (can he really be called that?) "who was aware of my situation but in and out of meetings" has NEVER even contacted me since.
I had to call Mr Mariott's office myself and inform the secretary all that transpired and it was more than I have time to write now.

But she concured it was NOT handled on many levels as it should have been.
Shame on this hotel for a lack of what should matter most in a business: compassion and solid ethics, trwating hotel guests like they matter. Because without guests, of course, they have no job.
Im wondering wholeheartedly why they still do here.
Defunct is an understatement. But even worse, they are uncaring here, specifically management.

I'd suggest considering an alternative brand that values high quality, professionalism and responsive resolution.
You know, AKA, common human decency.