C

Colby Rowean
Review of Boch Toyota

3 years ago

Great truck, horrible experience with the dealersh...

Great truck, horrible experience with the dealership. Found an issue where the 3rd brake light was leaking water into the vehicle, contacted the sales department 3(THREE) times and left 2 voicemails without response. The only way to get any response at all was to drive the vehicle right into the service department, and then find the salesman to bring to the service department for them to look at the issue. Service department found the issue after 2(TWO) hours and said it will be covered by warranty as it was a Toyota light with a now known defect, and that they would call me when they have received the replacement light. 2(TWO) WEEKS without any real update of the status of the light, and I still have a faulty seal on the light(official Toyota part) installed on my truck.

Amazing truck, dismal service. Spending money at a private mechanic is MUCH MUCH better spent than enduring the mentally taxing "SERVICES" provided by this dealership.

Comments:

No comments