Stayed 7/3-7/5 2020. I have stayed at many JW Marr...

Stayed 7/3-7/5 2020. I have stayed at many JW Marriotts around the world and this is by far the worst of them all. It does not deserve the JW name whatsoever.

Upon arrival into our room it was obviously not thoroughly cleaned. The front hall closet had empty beer cans and wine bottles and the couch was covered with crumbs. During this virus time you would expect the room to be 100% SPOTLESS, how you can miss a closet full of bottles and a crumb covered couch is beyond me. We were given a credit for restaurant, which was quite good and came back 2 hours later and the mess was taken care of.

The room itself is quite old and in need of a renovation, tears on the couch and scuffed up furniture (again, something I was shocked to see at a JW). Really the worst part about this resort is the lake area. There are only maybe 8 loungers that actually have an umbrella, the rest are just basic lounge chairs on a slab of concrete next to the water. The landscaping of the entire lakefront area is truly awful and the "beach" is a joke, so tiny. If you are going here to enjoy being by the lake you will be disappointed for sure. No real pathways just dirt and grass along with torn up concrete.. invest some money in improving this area, every lounger should at the bare minimum have an umbrella or at least a small table to put stuff on.

The resort charges $50+ a day after tax for a "resort fee" which they state allows for access to Kayaks/canoes/bikes. Be warned there are literally 2 canoes and 3 kayaks available for rent. Felt bad for the employee trying to deal with lots of angry guests because all of the equipment was gone for hours on end.

Overall, The value for money here is just truly awful. You are MUCH better off renting a luxury cottage on rosseau as you will get way better access to the water and a nicer place at a cheaper cost. To top it off, I am currently fighting with the hotel for a $400 charge for the room even though I booked this hotel entirely on points, be warned and check your bill fully once checking out.