Alexander Zabalujev

Review of Terra Restaurant, Napa

Great food and terrible customer service! Not wort...

Great food and terrible customer service! Not worth the money they charge. There were six of us and they almost ruined the entire experience. Just one of at least 5 examples: a beer was served to a lady in a can without offering a glass! How safe is it to drink from a can in the middle of covid-19 pandemic?? When I asked to bring a glass, I was treated like I'm asking too much. Another guest who ordered a beer received it in a can without a glass again!! The manager said: "This is the way we serve here" Very unprofessional and appalling!! No wonder the service is so bad with this kind of management...I don't even want to mention the other things, which went wrong. Just wanted to save other customers from ruining their experience in the future..