Exovations did a big job at my home a while back. ...

Exovations did a big job at my home a while back. We had a bunch of problems with them. They were not using the right materials or doing the job the way we agreed to with the salesman. Some days their crew didn t even show up to work. When we called the office they finally sent out some big manager. His job must be to give unhappy customers a hard time. He said their work looked great and that me and my wife didn t understand construction. He said since we were financing there was nothing we could do. Exovations was in control of when to start our payments. He said the contract wouldn t let me take them to court. We would be forced into arbitration and still have to make payments in the meantime. He said if Exovations did the kind of poor work I claimed then why weren t there a lot of bad reviews. Well every time a customer writes a bad review they write a response to try to make it seem like it s the customer s fault. Maybe that s why.

Sometimes I come back to the reviews to see if anybody else has had problems like us. This one lady recently posted a review that is mind blowing. If she didn t have pictures to back up what she says it might be hard to believe how bad it is. Some of her pictures show Exovations trucks and crew. If she didn t have those pictures they probably would say she s lying and that it wasn t them. I know exactly what they can be like and I wish I had taken pictures and stood up to them.

Exovations has this certain way of dealing with the bad reviews in their responses. They will admit they had a few problems. Just little ones though. They sometimes say most of their jobs don t go like that. It makes them seem more human. Everybody makes a few mistakes, right? You can t blame them for that unless you are a bad person. Then they say they made good on all the little problems because that s what good guys do. Never mind that they didn t really make good or that they damaged property or didn t do what they were hired to do. The customer has to be the bad guy because that s how this game works.

Even with all those pictures, they tried to smear that last lady when they responded to her review. That s why I finally gave up. They had already worn us down. And Exovations was in control of the money because of the financing. All they care about is the money and there are a lot of managers and salesmen that have to get paid for every job. I should have done a review sooner but I figured they would just smear me too. I m still worried about them finding out who I am. But a review is the only way for other people to know that it could be them the next time.