Brook Graham Review of Mazda of Clear Lake
I could not be more pleased with my experience at ...
I could not be more pleased with my experience at Mazda of Clearlake.
As a little back history I come from a family of dealers, dealership GM s and dealership owners so I have an opinion when going into a dealership and they changed that for me. I have always purchased from family so I get a different experience then most and never deal with salesmen directly as family is who I go through. I have a few pet peeves and would easily leave without looking back if all my expectations are not met and they kept me around long enough to purchase which says something in itself. My salesman was Mirza and he was AMAZING!! I got there knowing the exact vehicle I was interested in since I had found it online and he never pushed me to look at something else. He immediately retrieved the keys and we took her out for a spin. My favorite thing about Mirza is that he never once made me feel pressured or salesmanny if you know what I mean. For example, I came in looking for a particular salesman who was not in and instead of trying to get he sale and he told me when he would be back but still offered to take us for a ride. I am SO GLAD we went with him because he was AMAZING and I WILL go to him again. Now for the financing.... Matt was our finance man and he was wonderful as well. I didn t agree with the interest rates offered and he moved numbers and made things happen, at the end of it all they knocked off more on the vehicle which made me walk out with a better deal then I ever imagined. Upon getting home with my certified preowned Mazda 3 I noticed a huge gash in the sidewall of my tires and being that it was a preowned I started looking up pricing for a new tire which was outrageous. I contacted Matt to see if they could get my better pricing on my tire given the situation and they informed me that since this was in the service records they replaced my tire at no charge as soon as they got the tire in. I am thoroughly impressed with the service I received from purchasing to after the purchase. They went above and beyond and did things that they by no means had to do and did it. I will be back in the near future and cannot wait to work with Mirza and Matt again. Thank you from the bottom of my heart! I now have a reliable vehicle for a great price and monthly payments I can afford. Along with security that any problems I have will be taken care of the right way by these amazing men.
Comments: