We purchased our 3rd truck from North Bay Ford in ...

We purchased our 3rd truck from North Bay Ford in 2014. It was due for a 60,000 mile service. When calling to set up an appt. we were told they didn't take appts., it is first come , first serve. Their website has a page to make an appt. under service dept. We brought it in early in the morning and because we live so far from Santa Cruz we decided to pick it up the next day. They performed the service (900.00) and didn't even wash our truck ! When asked why the serviceman said he "didn't have time " We take pride in taking care of our vehicle and I wish Ford had the same policies for their customers ! We've had problems in the past with them and their service manager is not very friendly so we will not be bringing our business to North Bay Ford any longer !