Hotel is nice, but customer service is the worst. ...

Hotel is nice, but customer service is the worst. On this trip my family of 4 dined on the property 5 times and had only 1 average experience...others left us upset. From bad service to bad food, they have it all. Worst was we were in the lobby restaurant with 8 tvs and only 3 people. We are big sec fans and asked to turn on sec game. Manager said no, schedule is fixed. Really? Even when you have more tvs than people? We left and bar/restaurant cleared. Bad business moves Hilton family. You make me disappointed. I travel with Hilton very regularly and this experience will make me shop elsewhere!!!