I haven t had such an awful experience with a comp...

I haven t had such an awful experience with a company before but after installing a new heating system with this company we began noticing the it would shut off every month. At first I didn t pay much mind but then it started shutting off 2x a month then 3x leaving us without heat and hot water once again. But the worst part was actually trying to reach out to the company. First of all was greeted by the RUDEST receptionist ever. She had so much attitude and when we asked if someone could come over and take a look at it she seemed to spit animosity and kept throwing a phone number at me as if I was a complete idiot. The phone number would never even get through and I was already peeved about not being able to shower in my house. I asked to speak to her supervisor and at first everything was dandy he promised to call back with a solution to our problem in 1- max 2hrs and guess what... it s been 4 DAYS since and no call. NADA. OR voice mail. It makes my blood boil not that just the hot water and heat is gone BUT to have such awful service. It s terrible because this could be a really good company- but the people in the front lines seriously don t reflect that. If you re into terrible customer service, spending hundreds of dollars and no heat or hot water this is the company for you.