J Papadopoulos

Review of Quest Trade

This is not the only trading account I have. The o...

This is not the only trading account I have. The other is acceptable on call responsiveness, but this one is a nightmare: the new client wait time is zero as stated by the employees. An existing customer, has a long waiting period which averages 20-30min on the phone (in my case). Total lack of respect for a client! On the chat app I talked to 3 customer service reps, all of them moved me from one to the other without finalizing my request...Wasted exactly one hour with no resolution...ISN'T THAT GREAT?!