Sandro

Review of Bed&Philosophy

Here are 4-5 years, I invested about 2000 euros in...

Here are 4-5 years, I invested about 2000 euros in bed linen and Philosophy, buying 4 sets of bed and many cushions. I want to say how much I regret my choice. Although extremely expensive, this linen is of a shameful quality. He stuffed, making dusty sheep matching the color of the sheets even five years later. It fades in the light. The buttons are snapped. And, best of all, it goes to pieces when you put it in the washing machine! Their customer service, in the image of the "quality" of their laundry obviously considers this as normal after 4 years of use! Very careful of nature, I have Linen linen Harmony or even La Redoute, for longer, maintained in the same conditions, which never disappointed me! So run away from this mark if you do not want to throw your money out the window!

As for the answer you formulated below, it is misleading because I have never asked for a refund of my entire order as you mention. I did not ask for any refund. Excess is not my habit. Your only proposal, after several reminders in view of the lack of response from your team, was to offer to reinvest in your brand with an alleged rebate which I have never been specified the amount. In any case, having already been abused once in choosing your products, I have no intention of reinvesting in your laundry. The purpose of this notice is to warn consumers, who may be tempted to trust your brand, against the poor quality of your products. In addition, for your perfect information, washed linen is a subject that I know well, to use it for many, many years. So I do not need your maintenance tips. I have never encountered such problems, including with cheaper brands, obviously of much better quality ...