When to Allsouth in Birmingham on the 11th due to ...

When to Allsouth in Birmingham on the 11th due to the fact that our washing machine finally gave up the ghost. We decided to by a whole new set to and purchased in cash. The sales person advised that they usually get the email from the warehouse on Monday and they would call us to set up a time. No call on Monday...so i called on Tuesday......my salesperson seemed irritated that I called and advised that no the set was not in the warehouse and that it should be in shortly ......when no call by Friday my husband called to check......they took a message and said the salesman would call us back.....no call. My husband's cancer took a turn for the worse and we had to bring him back home to the house for hospice care.....we got a call the day I was at the hospital (the 20th) advised that they would deliver the unit on Friday....then got a call back and was advised it would be Monday instead......17 days after we bought the set. I called the sales person back today and got a voice mail....called and asked to speak to a manager to see if there was any way we could get the unit today.....i can't even wash linens from my husbands bed. Update the sales manager called me and is working to see if anything can be done. I strongly suggest that if something is not in stock tell your customer....we would have paid more for something else and would have paid more if need be....at the very least let us know at ETA on when you can receive and deliver something....actually that would have be acceptable as well.....but don't blow someone off and don't lie