Rebecca Martin

Review of Monarch healthcare

I've been bounced around for the past 3 weeks for ...

I've been bounced around for the past 3 weeks for one appointment. I started talking about it, and received immediate push-back from the assistant about how hard her job was and it wasn't her fault. Trying to find out what I was actually supposed to do to correct the situation resulted in no answers. When I first started going here, they LOST all my records, and acted like there was nothing wrong with having all my confidential information in some strangers hands, and that they'd go out of their way to call the Dr.'s office and re-request the records. No apologies or even mention of my lost records. I had a confirmation photo of the signature, by the way. That of course I had to find and show them, even though I gave them the same information I had. The people on the phone interrupt me and then when I continue trying to finish my sentence, chastise me for interrupting. All in all, one of the worst experiences I've ever had at a Doctor's office. Absolutely horrible.