My reason for the 3 stars, we were on an exchange...

My reason for the 3 stars, we were on an exchange. Although we could only get a studio, Interval International stipulated that we can get an upgrade if a one or two bedroom suite is avail. Upon check-in, we asked if we can get an upgrade. The woman who checked us in didn't bother to see if a one bedroom was svail. She simply implied that no, we can't get an upgrade. That we have to go to IT. I pointed that IT has in writing about a possible upgrade. I thought she would at least check but no, she didn't do that. We will not reserve a studio again. The sofa bed, couch, was the worst couch. Pillows kept sliding. So uncomfortable that I sat on the bed. The staff, however, was nice. This review is for the Marriot Desert Spring, Palm Desert Vacation Resort.